Refund policy

1. Who handles refunds

Paddle (Paddle.com Market Ltd and its group) is the merchant of record and reseller for all purchases: it sells you the plan, takes the payment and processes any refund. Paddle’s buyer terms apply to payment, tax, invoicing and refunds.

2. First purchase

If you are not happy with your first purchase, ask for a full refund within 7 days of buying it.

3. Your rights under consumer law

Where the consumer law that applies to you gives you a longer or additional right to cancel or to a refund, that right applies on top of this policy. For example, consumers in the EU, the EEA and the UK have a 14-day right to withdraw from a purchase. Nothing in this policy limits those rights.

4. Cancelling after that

• You can cancel at any time. You keep paid access until the end of the billing period you have paid for, and the plan does not renew.
• Outside the first 7 days, and apart from any right your consumer law gives you, we don’t refund the rest of a billing period.
• Plans renew automatically, so cancel before the renewal date if you don’t want the next period.
• If a renewal payment fails, your plan stays active for 14 days while Paddle retries, then the workspace becomes read-only.

5. How to ask for a refund

• Use the support link in your Paddle receipt email, or find your purchase at paddle.net and choose “Request refund”; or
• email hello@scriptpreflight.com with the email address you bought with.

6. What happens after a refund

A refund ends paid access straight away. The workspace becomes read-only under our billing rules, and its report history is kept for its retention period, as set out in our privacy notice.